Project Scope / Brief Description:

• Infrastructure & Operations – Management and monitoring of IT infrastructure and systems, ensuring availability, performance, and reliability.
• Managed Services – Provision of helpdesk, technical support, and allocation of skilled technical resources for ongoing needs.
• Software Development & Support – Delivery of software enhancements and support services when required.
• Project Management Oversight – Governance of assigned technical initiatives and coordination with ODEL teams.
• Proactive Monitoring & Compliance – Risk reduction through monitoring, compliance with standards, and performance reporting.

Key Outcomes / Results:

• Achieved 97% client satisfaction across all managed services.
• Ensured continuous availability and reliability of IT systems.
• Improved efficiency of infrastructure and operations management.
• Reduced downtime and operational risks with proactive monitoring.
• Provided flexible, skilled technical resources to support ongoing projects.
• Strengthened overall IT service quality and responsiveness, enabling ODEL to scale operations effectively.