Project Scope / Brief Description:

• Requirements & Design – Gathered business/technical requirements, prepared BRD/SRS, and designed system identity, UI/UX.
• Development & Integration – Built front-end/back-end, ensured interoperability, and implemented integrations.
• Validation & Compliance – Conducted testing/acceptance, ensured compliance with standards and regulations.
• Deployment & Transition – Performed launch readiness checks, deployed to production, transitioned operations.
• Support & Training – Delivered training/capacity-building, provided ongoing support and maintenance.

Key Outcomes / Results:

• Achieved 98% client satisfaction with on-time, on-budget delivery.
• Strengthened system security & data protection measures.
• Improved system performance, stability, and efficiency.
• Reduced incident resolution time through mobile-enabled workflows.
• Enhanced digital service experience for staff and citizens.